At lv9, we regard every member's privacy as our highest priority. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information throughout your use of our platform.
This Privacy Policy is issued by lv9 ("we", "Platform", or "lv9") and applies to all users accessing the website lv9.onl, the official mobile app, and any related services. We care about your privacy and are committed to protecting the personal information you share with us.
The lv9 platform fully complies with Personal Data Protection Act 2010 (PDPA) Malaysia and internationally accepted data security standards. Every data collection and usage process is carried out responsibly, transparently, and in accordance with the purposes clearly stated in this document.
By using the lv9 platform, you agree to the practices described in this Privacy Policy. If at any time you disagree with any part of this policy, please contact our team or discontinue use of the platform. We encourage you to read this document carefully as it explains your rights as a registered member.
Lv9 only collects information that is strictly necessary to provide you with a safe, fair, and quality service. We do not collect data that is excessive or irrelevant to the platform's operations.
Information you provide directly:
Information collected automatically:
All KYC documents you submit are stored in a fully secured environment with strict access controls. Only authorised personnel may view these documents, and every access is logged for audit purposes.
Personal information you provide to lv9 is used solely for legitimate purposes directly related to the operation of the platform. We never use your data for purposes that deviate from what is stated here.
Lv9 invests seriously in data security infrastructure to ensure your personal information is always protected. Our systems employ multiple layers of protection operating simultaneously at all times.
All data transmitted between your device and lv9 servers is protected with 256-bit SSL encryption — the same standard used by leading banking and financial institutions worldwide. Data stored in our databases is further protected with additional encryption and strict access controls.
Every bit of data travelling between you and our servers is encrypted using the latest TLS 1.3 protocol to prevent interception.
Sensitive information such as identification card numbers and bank details are stored in encrypted format within a fully secured database.
Only staff with specific authorisation may access personal data, and every access is logged for internal audit purposes.
Our intrusion detection system monitors for suspicious activity around the clock and responds automatically to identified threats.
Data is regularly backed up to a separate secondary data centre to ensure service continuity and system resilience.
Data retention periods depend on the type of information and applicable legal requirements. Generally, active account data is retained for the duration the account remains active and for an additional seven (7) years after account closure to meet financial reporting and legal obligations.
Security Reminders: While we take all reasonable precautions, no online data storage or transmission system can be guaranteed 100% secure. You are also responsible for keeping your account password and login credentials safe.
Lv9 does not sell, rent, or trade members' personal data to any third party for marketing purposes. This is our absolute commitment to every member who entrusts their information to this platform.
However, there are limited situations in which we may share your information with other parties, namely:
All third parties working with lv9 are required to sign strict data protection agreements and are only permitted to use your information for specified purposes. They may not retain your data beyond the period necessary.
Lv9 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website and help us recognise you on subsequent visits.
Types of cookies we use:
You can manage your cookie settings through your web browser. Disabling certain cookies may affect the functionality or your experience on the lv9 platform, particularly those categorised as essential for session security.
As a registered lv9 member, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). We fully respect and facilitate the exercise of these rights.
| Your Rights | Description | Status |
|---|---|---|
| Right of Access | Request a copy of the personal data we hold about you | Available |
| Right to Rectification | Request correction of inaccurate or outdated data | Available |
| Right to Erasure | Request data deletion subject to legal requirements | Available |
| Right to Restriction | Restrict the processing of your data in certain situations | Available |
| Right to Object | Object to data processing for direct marketing purposes | Available |
| Right to Portability | Receive your data in a machine-readable format | Available |
To exercise any of the above rights, please contact the lv9 customer support team via live chat on the platform. We will process your request within 30 working days of the date of receipt, in accordance with Malaysia's PDPA requirements.
The lv9 platform is exclusively for individuals aged 18 years and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18. Should we discover that a child's personal data has been collected without our knowledge, immediate action will be taken to delete that information and terminate the relevant account.
Parents and Guardians: If you believe your child under the age of 18 has registered for or used the lv9 platform without your knowledge, please contact us immediately via 24/7 customer support for follow-up action.
Lv9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Whenever material amendments are made, we will notify members via in-platform notifications or the email address registered to your account.
The "Updated" date shown at the top of this page reflects when the latest revision took effect. It is your responsibility to review this Privacy Policy periodically. Your continued use of the lv9 platform after any revision takes effect constitutes your acceptance of the updated version.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the lv9 team is always ready to assist you.
For requests relating to your personal data rights (such as access, correction, or deletion), please include your account number and the type of request so we can process it more quickly and accurately.
All data transmitted between you and our servers is protected with unbreakable bank-grade encryption.
Your identity documents are stored in an isolated environment with two-tier access controls and a full audit trail.
Our absolute commitment — members' personal data is never sold, rented, or transferred to advertisers or third parties.
All our privacy practices fully comply with the Personal Data Protection Act 2010 enforced in Malaysia.
Our security systems operate 24/7 to detect and block any unauthorised access attempts to your data.
You may request access to, correction of, or deletion of your data at any time — your rights are our priority.
Your privacy is fully protected at lv9. Register today and enjoy a safe, transparent, and responsible gaming platform for Malaysia users.